Interviewed on 27 Feb 09
John Engates,
As the leader and specialist in hosting services, Rackspace® Hosting is changing the way businesses worldwide buy IT. Rackspace delivers computing-as-a-service, integrating the industry’s best technologies into a flexible service offering, making computing more reliable and affordable. A trusted partner to companies of all sizes, Rackspace enables IT departments to be more effective. Rackspace is distinguished by its award-winning Fanatical Support®, furthering the company’s mission to be one of the world’s greatest service companies. Rackspace is recognized as one of FORTUNE Magazine’s “100 Best companies to work For” in the US, ranking number 43 on the 2009 list. Rackspace's portfolio of hosted IT services includes managed hosting (www.rackspace.com), email hosting (www.mailtrust.com) and cloud hosting (www.mosso.com). For more information on Rackspace Hosting please visit: www.rackspace.com.
What unique selling points do you offer?
We are the World's Leader in Hosting. All we do is hosting. We deliver a portfolio of solutions such as Managed Hosting, Cloud Hosting and Email Hosting, each with a diverse mix or products. Rackspace is a service organization that values customers and is dedicated to being a committed service provider. We genuinely care about our customers and helping them accomplish their goals through hosting. Fanatical Support separates Rackspace from its competition.
Fanatical Support isn't just what we do; rather it's what Rackspace is all about. It's our drive to do more than what our industry-leading contracts, Service Level Agreements and guarantees say we will. It's our need to make a difference every day for every customer.
Describe the services you offer?
Web hosting is a service that allows users to post web pages to the Internet. A web host, or hosting service provider (HSP), is a business that provides the technologies and services needed for websites to be viewed on the web.
Describe your target market?
Rackspace Hosting has a diverse target audience and has hosting solutions that can benefit small mom and pop companies all the way up through large enterprises.
How is your company planning for the future?
Rackspace has experienced amazing growth in the past 10 years and will continue this trend. As the technology world changes and grows, Rackspace will be at the forefront as an innovator and arbiter of knowledge. We continue to look ahead to ensure we have data center and support capacity to maintain our high levels of service. Our model has scaled well to date, and we feel confident we could handle dramatic spikes in demand. Our main goal is to continue to spark demand by delivering world class service.
What benefits can you offer your customers?
Rackspace is a trusted partner in the industry. We can cater to a wide variety of IT needs – from someone with a very technical skill set, to someone who may need more assistance. Web developers, specifically, would have a trusted partner in Rackspace Hosting because Rackspace would provide additional resources including on call support and full system administration. Rackspace is a valuable option because it treats customers as part of the team and will support the customers’ goals with dedicated service.
How do you support your customers?
Rackspace has a one of a kind support service based on Fanatical Support. We are an extension of the customer’s IT team and are truly invested in reaching customer goals, no matter what it takes. Our Service Level Agreement is unmatched in the industry and is something that we live and breathe. Rackspace provides full array of services from system administration to backups to database access. Rackspace is the solution that offers on demand expertise for those who may not have the expertise or time to handle these issues in-house.
