Interviewed on 21 Oct 09
Arvand Sabetian , Operations Manager
Founded in San Luis Obispo, CA, Arvixe is a privately held limited liability corporation built on a basis of solid ground work and planned growth. Since 2003, Arvixe has been hosting thousands of personal, small business and enterprise websites on a global level. Arvixe prides itself in providing web hosting with a rare combination of unmatched reliability, quality and affordability. Arvixe's edge is derived through unparalleled company management and a culture of employee driven initiatives. Go ahead and give Arvixe a try, and you will experience first hand what we call the Arvixe Advantage, the advantage of working with the best.
What unique selling points do you offer?
We are here to build relationships and gain long term customers. Therefore, new customers can choose any payment term from one month to 2 years. We believe that any customer who truly uses our support services to their benefit will choose to be a customer for a life time.
Furthermore, our unique methodology in training our support staff allows us to provide our customers with quality responses 100% of time. At any point, by contacting Arvixe, a customer is able to speak to a well educated individual who is familiar with our services and can quickly address the problem the customer is having. Every staff member is encouraged to better themselves at all times and has access to thousands of pages of reference materials in regards to the services we offer.
Describe the services you offer?
We offer shared web hosting as well as managed dedicated hosting. All of our plans are designed to be used by individuals with a wide range of skills. Our technical support team is prepared to assist any customer at any level to make their web business a success.
Describe your target market?
We currently target personal users as well as small to medium sized businesses. The reputation of our support services, gained throughout years of providing unmatched support services, allows us to target even those individuals who are not completely familiar with how to get started on the web. Our technical support staff is here assist them 24 hours a day, 7 days a week.
How is your company planning for the future?
We have always aimed to be a one stop shop for anyone looking to start their business on the web. We plan to continue the trend of being there for our clients regardless of their needs. From merchant accounts to VoIP, our customers can expect nothing but the best as we continue to increase our product offerings.
What benefits can you offer your customers?
The #1 benefit of using Arvixe is the benefit of having a family of well seasoned technical support staff online 24/7 to assist them with the customer’s needs. We gain customers by providing the quality of service that goes above and beyond what is expected in the web hosting industry.
How do you support your customers?
We want our customers to know that we are here for them. Therefore, we provide support services over any medium that is feasible. Our customers can contact us over Live Chat, Phone support (toll free) as well as email and help desk.
